Terms of service
These Terms of Service govern access to and use of generalvvs.com.
The website uses the brand GENERAL and is operated by GENERAL ELECTRONIQUE DIFFUSION.
1. Website Use
You may use this website only for lawful purposes.
You must not use the website to:
- Commit fraud;
- Attempt unauthorized access;
- Introduce malicious software;
- Disrupt website operation;
- Circumvent security measures;
- Misuse another person's information;
- Commercially exploit protected website content without authorization.
2. Products
GENERAL sells new physical electronic products.
We make reasonable efforts to provide accurate:
- Product descriptions;
- Specifications;
- Dimensions;
- Features;
- Images;
- Prices.
Colors and appearance may vary slightly because of photography, lighting or screen settings.
Mandatory consumer rights remain unaffected.
3. Availability
All products are subject to availability.
Adding a product to a shopping cart does not reserve inventory.
If an ordered product becomes unavailable, we may cancel the affected product or order and refund the corresponding amount.
4. Prices
Prices are displayed in euros (€) and include applicable VAT, unless clearly stated otherwise.
Applicable shipping charges are displayed before the customer confirms the order.
5. Payment
GENERAL accepts:
Visa
Mastercard
Payment authorization may be required before an order is accepted.
We may refuse an order where payment cannot be authorized or fraudulent activity is reasonably suspected.
6. Orders
Submitting an order constitutes an offer to purchase the selected products.
We may reject or cancel an order for legitimate reasons, including:
- Product unavailability;
- Payment failure;
- Suspected fraud;
- Obvious pricing errors;
- Incorrect customer information;
- An address outside our delivery area;
- An address that cannot be served by the selected carrier.
Where payment has already been collected for a cancelled order, the relevant amount will be refunded.
7. Shipping
Orders are subject to our Shipping Policy.
We currently deliver only within eligible areas of Metropolitan France.
8. Returns and Refunds
Returns, exchanges and refunds are subject to our Return & Refund Policy and applicable mandatory consumer law.
9. Intellectual Property
Website branding, original text, images, graphics, layouts and other protected materials may be subject to intellectual property rights.
Unauthorized reproduction, distribution or commercial exploitation is prohibited except where permitted by law or expressly authorized.
10. Third-Party Services
The website may rely on third-party ecommerce, payment and delivery services.
GENERAL is not responsible for independent third-party websites or services that are outside our reasonable control.
11. Website Availability
We aim to maintain reliable website access but cannot guarantee uninterrupted availability at all times.
Temporary interruption may occur for maintenance, security or technical reasons.
12. Liability
Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded.
Mandatory French consumer protections remain fully applicable.
13. Applicable Law
These Terms are governed by French law.
14. Changes
We may update these Terms for future use of the website.
The version applicable to an order is the version available when the relevant order is placed.
15. Contact
Monday to Friday
9:00 a.m. – 4:00 p.m.
France local time
Excluding French public holidays