Shipping policy
This Shipping Policy applies to purchases made through generalvvs.com.
1. Shipping Area
GENERAL currently ships only within Metropolitan France, subject to the exclusions below.
We do not deliver to:
- French overseas departments;
- French overseas regions;
- French overseas territories;
- Corsica or other islands;
- Island territories;
- Military bases;
- Military restricted areas;
- High-security facilities;
- Restricted-access locations;
- Addresses that cannot normally be served by our selected carrier.
If an address falls outside our delivery area, the order may be cancelled.
If payment has already been collected, all amounts paid for the cancelled order will be refunded.
2. Shipping Origin
Orders are dispatched from:
GENERAL ELECTRONIQUE DIFFUSION
Chemin de Fenouillet
Lieudit Quartier du Cheval Vert
30360 Vézénobres
France
3. Business Days
Business days are:
Monday to Friday, excluding French public holidays.
4. Order Processing Cut-Off Time
Our daily order processing cut-off time is:
4:00 p.m. France local time
Orders placed before 4:00 p.m. on a business day will enter processing that business day.
Orders placed after 4:00 p.m., on weekends or on French public holidays will begin processing on the next business day.
The cut-off determines when processing begins and does not guarantee same-day dispatch.
5. Processing Time
Orders are normally processed within:
1–3 business days
6. Delivery Time
After dispatch, estimated delivery within our eligible delivery area is:
3–5 business days
7. Shipping Charge
Standard shipping:
€7.99
8. Free Shipping
Free standard shipping is available for orders of:
€65 or more
The applicable delivery charge is shown during checkout before the customer submits the order.
9. Tracking
All dispatched orders include tracking.
Tracking information will be provided after your order has been dispatched.
Tracking information may require some time to become active after the parcel is received by the carrier.
10. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to modify the address before dispatch but cannot guarantee changes once fulfillment has begun.
11. Unserviceable Addresses
If the carrier cannot normally deliver to the address provided, we may contact the customer or cancel the order.
If the order is cancelled for this reason, the amount already paid for the cancelled order will be refunded.
12. Failed Delivery
Where a parcel cannot be delivered because of an incorrect or incomplete address, restricted access or failure to accept delivery, please contact customer service if the parcel is returned to us.
13. Lost or Damaged Parcels
If tracking indicates that a parcel may be lost or if your parcel arrives damaged, please contact:
Please provide your order number, tracking information and relevant details.
Where useful, we may request photographs of a damaged parcel or product.
We will review the matter and provide an appropriate solution in accordance with applicable rights.
14. Customer Service
Monday to Friday
9:00 a.m. – 4:00 p.m.
France local time
Excluding French public holidays