Terms of sale
These Terms of Sale apply to purchases of physical electronic products made through generalvvs.com.
The website uses the brand GENERAL.
The seller is:
GENERAL ELECTRONIQUE DIFFUSION
Chemin de Fenouillet
Lieudit Quartier du Cheval Vert
30360 Vézénobres
France
SIREN: 324 178 722
SIRET: 324 178 722 00033
RCS: 324 178 722 R.C.S. Nîmes
VAT: FR16 324 178 722
Email:
1. Scope
These Terms of Sale apply to consumer orders placed through generalvvs.com.
They govern the sale of new physical electronic products to customers within our permitted delivery area.
Mandatory consumer rights remain unaffected.
2. Products
GENERAL currently sells new physical electronic products.
We do not currently sell used or refurbished goods through this store.
The principal characteristics of each product are described on its relevant product page.
Customers should review the description, technical characteristics, dimensions and other information before ordering.
3. Prices
Prices are displayed in euros (€) and include applicable VAT.
The total price, including any applicable shipping charge, is displayed before order confirmation.
4. Invoices
GENERAL provides invoices for customer orders.
Invoices may be provided electronically.
5. Shipping Charges
Standard shipping:
€7.99
Free standard shipping is available on orders of:
€65 or more
6. Placing an Order
Before submitting an order, the customer should review:
- Products;
- Quantities;
- Prices;
- Shipping address;
- Contact details;
- Total amount payable.
Submission of an order constitutes an offer to purchase the selected products.
7. Order Acceptance
GENERAL may refuse or cancel an order for legitimate reasons including:
- Product unavailability;
- Payment failure;
- Suspected fraud;
- Obvious pricing error;
- Incorrect information;
- Address outside our delivery area;
- Address not serviceable by the carrier.
If payment has already been collected, the amount relating to a cancelled order will be refunded.
8. Payment
Accepted payment methods:
Visa
Mastercard
Payment is processed through the payment service made available during checkout.
9. Delivery Area
Delivery is limited to eligible locations within Metropolitan France.
We exclude:
- French overseas departments, regions and territories;
- Corsica and other islands;
- Island territories;
- Military bases and military restricted areas;
- High-security and restricted-access locations;
- Addresses not normally serviceable by our selected carrier.
10. Order Processing
Order processing cut-off:
4:00 p.m. France local time
Orders placed before the cut-off on a business day enter processing that business day.
Orders placed after the cut-off, on weekends or on French public holidays begin processing on the following business day.
Normal processing time:
1–3 business days
11. Delivery
Estimated delivery after dispatch:
3–5 business days
All dispatched orders include tracking.
12. Cancellation and Modification
Customers may request cancellation or modification before dispatch.
Please contact:
as soon as possible.
Changes cannot be guaranteed after fulfillment has begun.
13. Right of Withdrawal
For eligible distance purchases, consumers have 14 days from receipt of the goods to notify GENERAL of their decision to withdraw.
The customer does not need to provide a reason.
Notice may be sent to:
After exercising the right of withdrawal, the goods must be returned within the applicable statutory period.
14. Return Costs
GENERAL bears the reasonable standard return shipping costs for eligible returns under the withdrawal policy.
GENERAL also bears reasonable return costs for confirmed defective, damaged, incorrect or non-conforming products.
15. Return Address
Returns should not be sent to the registered office unless specifically instructed.
Approved returns should normally be sent to:
GENERAL
Z.A. du Mas David
30360 Vézénobres
France
16. Refunds
After an eligible return has been received and checked, GENERAL aims to process the refund within:
3 business days
Refunds are issued to the original payment method.
Any additional processing time imposed by the customer's bank or card provider is separate from GENERAL's internal refund processing time.
17. Exchanges
Eligible products may be exchanged subject to stock availability.
Customers should contact customer service before returning an item for exchange.
18. Restocking Fee
No restocking fee is charged.
19. Legal Guarantee of Conformity
Consumers purchasing from GENERAL benefit from the mandatory French legal guarantee of conformity.
For qualifying goods, a consumer generally has two years from delivery to exercise rights relating to a lack of conformity.
Where the statutory requirements are satisfied, remedies may include repair or replacement.
Where the conditions provided by applicable law are met, a price reduction or termination of the sale and refund may also be available.
GENERAL, as the professional seller, remains responsible to the customer for the statutory guarantee.
20. Products Containing Digital Elements
Where an electronic product includes digital elements or services subject to specific mandatory conformity requirements, the applicable statutory rules concerning digital conformity and necessary updates also remain applicable.
21. Hidden Defects
Consumers may also benefit from statutory protection relating to hidden defects under applicable French law.
These rights are separate from the legal guarantee of conformity.
22. No Additional Commercial Warranty
GENERAL does not provide an additional commercial warranty beyond applicable statutory guarantees.
Any manufacturer warranty that may accompany a product does not replace or restrict the customer's mandatory rights against GENERAL as seller.
23. Personal Data
Personal data is processed in accordance with our Privacy Policy.
24. Applicable Law
These Terms of Sale are governed by French law.
Nothing in these Terms limits any mandatory rights granted to consumers.
25. Customer Service
Monday to Friday
9:00 a.m. – 4:00 p.m.
France local time
Excluding French public holidays