Privacy policy

GENERAL ELECTRONIQUE DIFFUSION ("GENERAL", "we", "us" or "our") respects your privacy and is committed to protecting personal data.

This Privacy Policy explains how personal information is collected and processed when you visit or make a purchase through generalvvs.com.

1. Data Controller

The data controller is:

GENERAL ELECTRONIQUE DIFFUSION
Chemin de Fenouillet
Lieudit Quartier du Cheval Vert
30360 Vézénobres
France

SIREN: 324 178 722

Email:

support@generalvvs.com

2. Personal Data We May Collect

Depending on how you use our website, we may collect:

First and last name;
Email address;
Billing address;
Shipping address;
Order information;
Purchased products;
Payment transaction information;
Customer service communications;
IP address;
Browser and device information;
Website activity;
Cookie and consent preferences.

Complete payment card information may be processed directly by the relevant payment service provider and is not necessarily stored by GENERAL.

3. Why We Process Personal Data

We may process personal data to:

Process and confirm orders;
Process payments;
Issue invoices;
Arrange shipping and delivery;
Provide tracking information;
Process cancellations, exchanges and returns;
Issue refunds;
Respond to customer enquiries;
Prevent fraud and misuse;
Secure our website and services;
Maintain legally required accounting and tax records;
Improve website functionality;
Comply with applicable legal obligations.

4. Legal Bases

Depending on the processing activity, we rely on one or more of the following legal bases:

Contract

We process information necessary to process your order, payment, shipping, delivery, returns and customer service.

Legal Obligation

Certain information must be retained or processed to comply with tax, accounting, consumer and other legal obligations.

Legitimate Interests

We may process information to prevent fraud, maintain website security and protect our business where those interests do not override your rights.

Consent

Where consent is legally required, including for certain non-essential cookies or marketing technologies, processing will depend on the consent provided.

5. Shopify

Our ecommerce store operates using the Shopify platform.

Shopify may process personal information in order to provide:

Ecommerce hosting;
Shopping cart functionality;
Checkout functionality;
Store security;
Technical infrastructure;
Related ecommerce services.

6. Payment Providers

Payments made using Visa or Mastercard are processed through the payment services available at checkout.

Payment providers may process transaction information in accordance with their own legal and regulatory obligations.

7. Delivery Providers

Where necessary to fulfil your order, shipping information may be provided to the carrier responsible for delivery.

This may include:

Customer name;
Delivery address;
Contact information required for delivery;
Order or shipment reference.

8. Other Service Providers

We may also disclose personal information where necessary to professional advisers, IT providers, security providers or public authorities where required by law.

We do not sell personal information as a standalone commercial product.

9. International Data Transfers

Some technology providers, including Shopify and its service providers, may process data outside France or the European Economic Area.

Where required, international transfers are subject to appropriate legal safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

Fulfilling contracts;
Customer service;
Accounting;
Tax obligations;
Fraud prevention;
Legal claims;
Other applicable legal requirements.

Different categories of data may be retained for different periods.

11. Your Rights

Subject to applicable data protection law, you may have rights including:

Access to your personal data;
Correction of inaccurate data;
Deletion in applicable circumstances;
Restriction of processing;
Objection to certain processing;
Data portability where applicable;
Withdrawal of consent where processing is based on consent.

Requests may be sent to:

support@generalvvs.com

We may need to verify your identity before completing certain requests.

You may also have the right to submit a complaint to the competent data protection authority, including the French CNIL.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies required for ecommerce functionality, checkout, shopping cart operation, security and privacy preferences.

Additional non-essential technologies may only be used in accordance with applicable consent requirements where such technologies are enabled on the store.

13. Data Security

We use reasonable technical and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure or loss.

No internet-based system can guarantee absolute security.