1. How long does shipping take? Orders are processed within 1–3 business days. Delivery times within France vary depending on the carrier.
2. Do you offer returns? Yes. You may return unused items within 14 days of delivery. Please contact us at support@generalvvs.com to start a return.
3. Where do I send returns? Z.A. du Mas David 30360 Vézénobres France
4. Who pays for return shipping? Return shipping costs are paid by the customer, except in cases of our error or defective products.
5. When will I receive my refund? After we receive and inspect the returned item, a refund will be issued within 7–14 business days.
6. How can I contact you? Email us at support@generalvvs.com. We will reply within 48 hours.